At Boxy Beeswax Food Wraps, we are committed to providing high-quality, eco-friendly food storage solutions. Due to the nature of our products and in accordance with South African consumer protection laws, we have established the following return and refund policy.
1. Non-Returnable Product Notice
Boxy Beeswax Food Wraps are classified as food-contact items. For reasons of public health, hygiene, and food safety, we do not accept returns or exchanges on any product once it has been dispatched to the customer. This policy is in line with Section 20(3)(b) of the Consumer Protection Act 68 of 2008 (CPA), which states that goods may not be returned if regulations prohibit their return due to public health concerns
Once our wraps have left our facility, we cannot guarantee that they have remained uncontaminated or unused. As such, accepting returns would pose a risk to consumer safety and violate food safety compliance standards.
2. Exceptions to the No-Return Policy
While we do not accept returns for reasons of preference, change of mind, or dissatisfaction with aesthetic aspects, we will consider refund or replacement requests under the following limited circumstances, as provided by the CPA:
- Defective or damaged goods upon delivery: If your product arrives damaged, defective, or unusable due to a manufacturing fault, you must notify us within 7 calendar days of receipt. We may request photographic evidence and a description of the issue.
- Goods not matching description: If the product received materially differs from what was advertised or described, you may be eligible for a refund or replacement.
- Implied warranty of quality: Under Section 56 of the CPA, all goods are sold with an implied warranty that they are of good quality, free from defects, and suitable for their intended purpose2.
In such cases, Boxy Beeswax Food Wraps reserves the right to inspect the claim and determine eligibility for a refund or replacement. If approved, we will cover the cost of return shipping and issue a full refund or replacement at no additional cost to the customer.
3. Disqualification from Refunds
Refunds will not be issued under the following conditions:
- The product has been used, opened, or tampered with.
- The product has been damaged due to improper handling or storage after delivery.
- The product was purchased on a final sale or clearance basis.
- The product was altered, combined with other goods, or disassembled.
- The product was returned without prior authorization.
4. Direct Marketing and Cooling-Off Period
If you purchased our products as a result of direct marketing, you are entitled to a 5-day cooling-off period under Section 16 of the CPA. During this time, you may cancel the transaction and request a refund, provided the goods are returned unused, unopened, and in their original packaging. You will be responsible for the cost of returning the goods
5. How to Submit a Claim
To initiate a claim under the exceptions listed above, please contact our customer service team at:
📧 Email: Janel@boxysa.com
📞 Phone: 0832271551
📍 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
Please include your order number, proof of purchase, and a detailed description of the issue. We aim to respond to all queries within 3 business days.